TeleTech Announces Third Quarter 2015 Financial Results
DENVER, Nov. 9, 2015 TeleTech Holdings, Inc. (NASDAQ: TTEC),
a leading global provider of customer experience, engagement and growth
solutions, today announced financial results for the third quarter
ended September 30, 2015. The Company also
filed its Quarterly Report on Form 10-Q with the U.S. Securities and
Exchange Commission for the quarter ended September 30, 2015.
--
"We had a productive third quarter
and continue to make measurable strides with our market penetration and
growth strategy. Year-to-date, constant currency revenue, operating
income, and EBITDA have increased significantly," commented Ken Tuchman,
chairman and chief executive officer of TeleTech. "Customer
expectations are moving at warp speed as new technologies and disruptive
business models raise the bar on customer experience excellence. With
our managed services platform that combines consulting, technology,
analytics and execution, we are excited to be sitting in the center of
this revolution. We continue to gain traction as a strategic
transformation partner for clients navigating this rapidly changing
business environment."
THIRD QUARTER 2015 FINANCIAL HIGHLIGHTS
Revenue
- Third quarter 2015 GAAP revenue increased 1.1 percent to $309.2 million compared to $305.9 million in the year ago quarter.
- Constant currency revenue increased 7.8 percent to $329.6 million over the year ago period.
Income from Operations
- Third quarter 2015 GAAP income from operations was $15.6 million or 5.1 percent of revenue compared to $21.3 million or 7.0 percent of revenue in the third quarter 2014.
- Non-GAAP income from operations, adjusted for $0.6 million in restructuring charges and $3.1 million in impairment charges, was $19.3 million or 6.2 percent of revenue. The margin was 7.1 percent on a constant currency basis versus 7.2 percent of revenue in the year ago quarter.
- The $3.1 million impairment charge relates to a non-recurring reduction in goodwill related to the Company's digital marketing agency acquisition.
Earnings Per Share
- Third quarter 2015 GAAP fully diluted earnings per share attributable to TeleTech shareholders was 23 cents compared to 27 cents in the same period last year.
- Non-GAAP fully diluted earnings per share was 29 cents compared to 31 cents in the prior year.
Bookings
- During the third quarter 2015, TeleTech signed an estimated $133 million in annualized contract value revenue from new and expanded client relationships. The bookings mix was diversified across all verticals with 90 percent from existing clients, 48 percent from emerging businesses, and 10 percent from clients based outside of the United States.
STRONG BALANCE SHEET CONTINUES TO FUND OPERATIONS, SHARE REPURCHASES, DIVIDENDS, AND INVESTMENTS
- As of September 30, 2015, TeleTech had cash and cash equivalents of $86.2 million and $122.9 million of total debt, resulting in a net debt position of $36.7 million.
- As of September 30, 2015, TeleTech had approximately $385 million of additional borrowing capacity available under its revolving credit facility.
- Cash flow from operations in the third quarter 2015 was $30.7 million compared to $30.3 million in the third quarter 2014.
- Capital expenditures in the third quarter 2015 were $19.7 million compared to $17.8 million in the third quarter 2014.
- TeleTech repurchased 161.6 thousand shares of common stock during the third quarter 2015 for a total cost of $4.3 million. As of September 30, 2015, $20.2 million was authorized for future share repurchases.
SEGMENT REPORTING & COMMENTARY
TeleTech reports financial results
for the following four business segments: Customer Management Services
(CMS), Customer Growth Services (CGS), Customer Technology Services
(CTS) and Customer Strategy Services (CSS). Financial highlights for
the segments are provided below.
Customer Management Services (CMS) – Customer Experience Delivery Solutions
- In the third quarter 2015, the CMS segment revenue was $212.7 million, down 6.2 percent compared to $226.8 million in the year ago quarter. Income from operations was $8.9 million or 4.2 percent compared to $18.6 million or 8.2 percent in the prior year.
- Non-GAAP constant currency revenue increased 1.3 percent over the year ago period and income from operations, adjusted for $0.5 million in restructuring charges, was $12.7 million or 5.5 percent of adjusted revenue. This compares to $19.0 million or 8.4 percent of revenue the prior year.
Customer Growth Services (CGS) – Digitally-Enabled Revenue Growth Solutions
- CGS third quarter 2015 revenue grew 17.7 percent to $33.9 million compared to $28.8 million in the year ago quarter. Income from operations was a negative $0.3 million compared to $1.8 million or 6.3 percent of revenue in the prior year.
- Non-GAAP constant currency revenue increased 24.2 percent over the year ago period and income from operations, adjusted for $3.1 million in impairment charges, was $3.5 million or 9.7 percent. This compares to $1.8 million or 6.3 percent of revenue the prior year.
Customer Technology Services (CTS) – Hosted and Managed Technology Solutions
- CTS third quarter 2015 revenue grew 19.7 percent to $42.1 million compared to $35.2 million in the year ago quarter. Income from operations was $3.8 million or 9.0 percent compared to a loss of $0.3 million in the prior year.
- Non-GAAP constant currency revenue increased 20.3 percent over the year ago period and income from operations, adjusted for thirteen thousand in restructuring charges, was $3.8 million or 8.9 percent compared to a loss of fifty-one thousand in the prior year.
Customer Strategy Services (CSS) – Customer Experience Strategy and Data Analytics Solutions
- CSS third quarter 2015 revenue increased 35.6 percent to $20.5 million from $15.1 million in the year ago quarter. Income from operations was $3.2 million or 15.5 percent, an increase from 7.8 percent in the prior year.
- Non-GAAP constant currency revenue increased 43.8 percent over the year ago period and income from operations, adjusted for ninety thousand dollars in restructuring charges, was $3.5 million or 15.9 percent of revenue. This compares to $1.2 million or 7.8 percent of revenue the prior year.
BUSINESS OUTLOOK
"We are executing on many fronts and realizing tangible results from our strategy and investments," commented Regina Paolillo,
chief financial and administrative officer of TeleTech. "Excluding the
significant impact of foreign exchange, our revenue and operating income
growth are exceeding expectations. Additionally, we are pleased with
the accelerated revenue growth and margin expansion in our emerging CGS,
CTS and CSS businesses. Regarding guidance, we estimate full-year
revenue volumes in line with our original guidance and a foreign
exchange impact higher than originally estimated given the continued
strengthening of the U.S. Dollar through the second half of 2015."
TeleTech Full Year 2015 guidance as follows:
Revenue – We continue to
estimate business volumes in line with our original guidance. Given the
continued strengthening of the U.S Dollar through the second half of the
year, we now estimate a 5.5 percent foreign exchange impact versus our
original guidance of 4 percent. As a result, we estimate full year
revenue on a GAAP basis between $1.295 and $1.305 billion. Adjusted for constant currency, we estimate revenue between $1.370 and $1.380 billion, a year-over-year increase of 10 - 11 percent.
Operating Margin –
Operating margin estimated at 8.25 percent (before asset impairment,
restructuring and acquisition-related charges), but including an
incremental $10 million investment in sales and research and development.
Capital Expenditures – Reduced to $65 - $70 million from $70 - $80 million.
SEC FILINGS
The company's filings with the
Securities and Exchange Commission are available in the "Investors"
section of TeleTech's website, which can be found at www.teletech.com.
CONFERENCE CALL
A conference call and webcast with management will be held on November 10th, 2015 at 8:30 a.m. Eastern Time. You are invited to join a live webcast of the conference call by visiting the "Investors" section of the TeleTech website at www.teletech.com. If you are unable to participate during the live webcast, a replay will be available on the TeleTech website.
NON-GAAP FINANCIAL MEASURES
To supplement the Company's
consolidated financial statements presented in accordance with generally
accepted accounting principles (GAAP) in the United States,
the Company uses the following Non-GAAP financial measures: Free Cash
Flow, Non-GAAP Revenue, Non-GAAP Income from Operations, Non-GAAP EBITDA
and Non-GAAP EPS. Additionally our discussion of revenue and income
from operations contain references to constant currency amounts.
Constant currency measures are calculated by translating the current
year reported amounts using the prior year foreign exchange rates for
each underlying currency. TeleTech believes that providing these
Non-GAAP financial measures provides investors with greater transparency
to the information used by TeleTech's management in its financial and
operational decision making and allows investors to see TeleTech's
results "through the eyes" of management. TeleTech also believes that
providing this information better enables TeleTech's investors to
understand its operating performance and information used by management
to evaluate and measure such performance. These financial measures are
not intended to be used in isolation or as a substitute for the
financial information prepared and presented in accordance with GAAP. A
reconciliation of these Non-GAAP financial measures is available in the
financial tables attached to this press release. We also encourage all
investors to read TeleTech's most recent Annual Report on Form 10-K and
Quarterly Report on Form 10-Q.
ABOUT TELETECH
TeleTech (NASDAQ: TTEC)
is a leading global provider of customer experience, engagement and
growth solutions. Founded in 1982, the Company helps its clients
acquire, retain and grow profitable customer relationships. Using
customer-centric strategy, technology, processes and operations,
TeleTech partners with business leadership across marketing, sales and
customer care to design and deliver a simple, more human customer
experience across every interaction channel. Servicing over 80
countries, TeleTech's 41,000 employees live by a set of customer-focused
values that guide relationships with clients, their customers, and each
other. To learn more about how TeleTech is bringing humanity to the
customer experience, visit TeleTech.com.
FORWARD-LOOKING STATEMENTS
Statements in this press release
contain "forward-looking statements" within the meaning of Section 27A
of the Securities Act of 1933, Section 21E of the Securities Exchange
Act of 1934, and the Private Securities Litigation Reform Act of 1995,
relating to our operations, expected financial position, results of
operation, continuation of client relationships, and other business
matters that are based on our current expectations, assumptions, and
projections with respect to the future, and are not a guarantee of
performance. We use words such as "may," "believe," "plan," "will,"
"anticipate," "estimate," "expect," "intend," "project," "would,"
"could," "target," or similar expressions, or when we discuss our
strategy, plans, goals, initiatives, or objectives, we are making
forward-looking statements.
We caution you not to rely unduly
on any forward-looking statements. Actual results may differ materially
from what is expressed in the forward-looking statements, and you should
review and consider carefully the risks, uncertainties and other
factors that affect our business and may cause such differences as
outlined but are not limited to factors discussed in the sections
entitled "Risk Factors" included in TeleTech's filings with the US
Securities and Exchange Commission (the "SEC"), including our most
recent Annual Report on Form 10-K and subsequent quarterly financial
reports on Form 10-Q. TeleTech's filings with the SEC are available in
the "Investors" section of TeleTech's website, www.teletech.com and at the SEC's public website at www.sec.gov.
Our forward looking statements speak only as of the date of the press
release and we undertake no obligation to update them, except as may be
required by applicable laws.
Investor Contact
|
Media Contact
|
Paul Miller
|
Elizabeth Grice
|
303.397.8641
|
303.397.8507
|
TELETECH HOLDINGS, INC. AND SUBSIDIARIES
| ||||||||
SEGMENT INFORMATION
| ||||||||
(In thousands)
| ||||||||
(Unaudited)
| ||||||||
Three months ended
|
Nine months ended
| |||||||
September 30,
|
September 30,
| |||||||
2015
|
2014
|
2015
|
2014
| |||||
Revenue:
|
||||||||
Customer Management Services
|
$ 212,690
|
$ 226,814
|
$ 675,015
|
$ 673,421
| ||||
Customer Growth Services
|
33,853
|
28,765
|
90,379
|
86,545
| ||||
Customer Technology Services
|
42,134
|
35,194
|
115,935
|
103,707
| ||||
Customer Strategy Services
|
20,518
|
15,127
|
63,610
|
39,938
| ||||
Total
|
$ 309,195
|
$ 305,900
|
$ 944,939
|
$ 903,611
| ||||
Income From Operations:
|
||||||||
Customer Management Services
|
$ 8,930
|
$ 18,625
|
$ 43,956
|
$ 55,941
| ||||
Customer Growth Services
|
(257)
|
1,800
|
1,891
|
5,401
| ||||
Customer Technology Services
|
3,774
|
(286)
|
9,033
|
1,641
| ||||
Customer Strategy Services
|
3,178
|
1,184
|
10,225
|
3,364
| ||||
Total
|
$ 15,625
|
$ 21,323
|
$ 65,105
|
$ 66,347
| ||||
TELETECH HOLDINGS, INC. AND SUBSIDIARIES
| ||||
CONSOLIDATED BALANCE SHEETS
| ||||
(In thousands)
| ||||
(Unaudited)
| ||||
September 30,
|
December 31,
| |||
2015
|
2014
| |||
ASSETS
|
||||
Current assets:
|
||||
Cash and cash equivalents
|
$ 86,170
|
$ 77,316
| ||
Accounts receivable, net
|
258,231
|
276,432
| ||
Other current assets
|
105,988
|
91,735
| ||
Total current assets
|
450,389
|
445,483
| ||
Property and equipment, net
|
165,795
|
150,212
| ||
Other assets
|
242,031
|
256,780
| ||
Total assets
|
$ 858,215
|
$ 852,475
| ||
LIABILITIES AND EQUITY
|
||||
Total current liabilities
|
$ 224,041
|
$ 198,631
| ||
Other long-term liabilities
|
208,385
|
187,780
| ||
Mandatorily redeemable noncontrolling interest
|
3,920
|
2,814
| ||
Total equity
|
421,869
|
463,250
| ||
Total liabilities and equity
|
$ 858,215
|
$ 852,475
| ||
TELETECH HOLDINGS, INC. AND SUBSIDIARIES
| ||||||||
RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION
| ||||||||
(In thousands, except per share data)
| ||||||||
(Unaudited)
| ||||||||
Three months ended
|
Nine months ended
| |||||||
September 30,
|
September 30,
| |||||||
2015
|
2014
|
2015
|
2014
| |||||
Reconciliation of Revenue:
|
||||||||
Revenue
|
$ 309,195
|
$ 305,900
|
$ 944,939
|
$ 903,611
| ||||
Changes due to foreign currency fluctuations 1
|
20,414
|
48,577
|
||||||
Non-GAAP Revenue
|
$ 329,609
|
$ 305,900
|
$ 993,516
|
$ 903,611
| ||||
Reconciliation of EBIT & EBITDA:
|
||||||||
Net Income Attributable to TeleTech stockholders
|
$ 11,195
|
$ 13,247
|
$ 44,663
|
$ 50,327
| ||||
Interest income
|
(196)
|
(542)
|
(877)
|
(1,545)
| ||||
Interest expense
|
2,337
|
1,646
|
5,711
|
5,197
| ||||
Provision for income taxes
|
1,192
|
5,778
|
13,438
|
14,071
| ||||
EBIT
|
$ 14,528
|
$ 20,129
|
$ 62,935
|
$ 68,050
| ||||
Depreciation and amortization
|
15,486
|
13,893
|
46,529
|
41,152
| ||||
EBITDA
|
$ 30,014
|
$ 34,022
|
$ 109,464
|
$ 109,202
| ||||
Reconciliation of Free Cash Flow:
|
||||||||
Cash Flow From Operating Activities:
|
||||||||
Net income
|
$ 12,438
|
$ 14,689
|
$ 47,966
|
$ 54,122
| ||||
Adjustments to reconcile net income to net cash provided by operating activities:
|
||||||||
Depreciation and amortization
|
15,486
|
13,893
|
46,529
|
41,152
| ||||
Other
|
2,727
|
1,695
|
21,669
|
(33,367)
| ||||
Net cash provided by operating activities
|
30,651
|
30,277
|
116,164
|
61,907
| ||||
Less - Total Capital Expenditures
|
19,679
|
17,751
|
49,184
|
52,234
| ||||
Free Cash Flow
|
$ 10,972
|
$ 12,526
|
$ 66,980
|
$ 9,673
| ||||
Reconciliation of Non-GAAP Income from Operations:
|
||||||||
Income from Operations
|
$ 15,625
|
$ 21,323
|
$ 65,105
|
$ 66,347
| ||||
Restructuring charges, net
|
622
|
593
|
1,629
|
1,750
| ||||
Impairment losses
|
3,066
|
-
|
3,066
|
-
| ||||
Non-GAAP Income from Operations
|
$ 19,313
|
$ 21,916
|
$ 69,800
|
$ 68,097
| ||||
Non-GAAP Income from Operations Margin
|
6.2%
|
7.2%
|
7.4%
|
7.5%
| ||||
Reconciliation of Non-GAAP EPS:
|
||||||||
Net Income Attributable to TeleTech stockholders
|
$ 11,195
|
$ 13,247
|
$ 44,663
|
$ 50,327
| ||||
Add: Asset impairment and restructuring charges, net of related taxes
|
2,161
|
367
|
2,801
|
1,111
| ||||
Add: Changes in acquisition contingent consideration, net of related taxes
|
557
|
561
|
102
|
(1,855)
| ||||
Add: Changes in valuation allowance and returns to provision adjustments
|
172
|
1,379
|
1,758
|
(398)
| ||||
Non-GAAP Net Income Attributable to TeleTech stockholders
|
$ 14,085
|
$ 15,554
|
$ 49,324
|
$ 49,185
| ||||
Diluted shares outstanding
|
48,936
|
49,940
|
49,052
|
50,338
| ||||
Non-GAAP EPS Attributable to TeleTech stockholders
|
$0.29
|
$0.31
|
$1.01
|
$0.98
| ||||
Reconciliation of Non-GAAP EBITDA:
|
||||||||
Net Income Attributable to TeleTech stockholders
|
$ 11,195
|
$ 13,247
|
$ 44,663
|
$ 50,327
| ||||
Interest income
|
(196)
|
(542)
|
(877)
|
(1,545)
| ||||
Interest expense
|
2,337
|
1,646
|
5,711
|
5,197
| ||||
Provision for income taxes
|
1,192
|
5,778
|
13,438
|
14,071
| ||||
Depreciation and amortization
|
15,486
|
13,893
|
46,529
|
41,152
| ||||
Asset impairment and restructuring charges
|
3,688
|
593
|
4,695
|
1,750
| ||||
Changes in acquisition contingent consideration
|
784
|
51
|
281
|
(3,910)
| ||||
Equity-based compensation expenses
|
3,291
|
3,150
|
8,569
|
9,031
| ||||
Non-GAAP EBITDA
|
$ 37,777
|
$ 37,816
|
$ 123,009
|
$ 116,073
| ||||
1 -
|
Foreign currency fluctuations are calculated on a constant currency basis by translating the current year reported amounts using the prior year foreign exchange rates for each underlying currency.
| |||||||
TELETECH HOLDINGS, INC. AND SUBSIDIARIES
| ||||
RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION
| ||||
(In thousands)
| ||||
(Unaudited)
| ||||
THIRD QUARTER
| ||||
(three months end, September 30, 2015)
| ||||
Revenue
|
||||
GAAP Revenue
|
Foreign Exchange Impact
|
Constant Currency Revenue
| ||
CMS
|
$ 212,690
|
$ 17,074
|
$ 229,764
| |
YoY Growth Rate:
|
-6.2%
|
1.3%
| ||
CGS
|
$ 33,853
|
$ 1,879
|
$ 35,732
| |
YoY Growth Rate:
|
17.7%
|
24.2%
| ||
CTS
|
$ 42,134
|
$ 220
|
$ 42,354
| |
YoY Growth Rate:
|
19.7%
|
20.3%
| ||
CSS
|
$ 20,518
|
$ 1,241
|
$ 21,759
| |
YoY Growth Rate:
|
35.6%
|
43.8%
| ||
Emerging Businesses
|
$ 96,505
|
$ 3,340
|
$ 99,845
| |
YoY Growth Rate:
|
22.0%
|
26.2%
| ||
Company (Consolidated)
|
$ 309,195
|
$ 20,414
|
$ 329,609
| |
YoY Growth Rate:
|
1.1%
|
7.8%
| ||
Operating Income
|
||||
Non-GAAP Operating Income
|
Foreign Exchange Impact
|
Constant Currency Operating Income
| ||
CMS
|
$ 9,446
|
$ 3,249
|
$ 12,695
| |
Operating Margin:
|
4.4%
|
5.5%
| ||
CGS
|
$ 2,809
|
$ 661
|
$ 3,470
| |
Operating Margin:
|
8.3%
|
9.7%
| ||
CTS
|
$ 3,788
|
$ (23)
|
$ 3,765
| |
Operating Margin:
|
9.0%
|
8.9%
| ||
CSS
|
$ 3,270
|
$ 190
|
$ 3,460
| |
Operating Margin:
|
15.9%
|
15.9%
| ||
Emerging Businesses
|
$ 9,867
|
$ 828
|
$ 10,695
| |
Operating Margin:
|
10.2%
|
10.7%
| ||
Company (Consolidated)
|
$ 19,313
|
$ 4,077
|
$ 23,390
| |
Operating Margin:
|
6.2%
|
7.1%
| ||
Segments Defined:
|
CMS (Customer Management Services), CGS (Customer Growth Services),
| |||
CTS (Customer Technology Services), CSS (Customer Strategy Services)
| ||||
Emerging Businesses: CGS, CTS, and CSS
| ||||
Methodology:
|
Foreign exchange fluctuations are calculated on a constant currency basis by translating the current year reported amounts using the prior year foreign exchange rate for each underlying currency
| |||
Non-GAAP Operating Income:
|
Adjusted for restructuring and impairment costs
| |||
TELETECH HOLDINGS, INC. AND SUBSIDIARIES
| ||||
RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION
| ||||
(In thousands)
| ||||
(Unaudited)
| ||||
YEAR-TO-DATE
| ||||
(nine- months end, September 30, 2015)
| ||||
Revenue
|
||||
GAAP Revenue
|
Foreign Exchange Impact
|
Constant Currency Revenue
| ||
CMS
|
$ 675,015
|
$ 41,030
|
$ 716,045
| |
YoY Growth Rate:
|
0.2%
|
6.3%
| ||
CGS
|
$ 90,379
|
$ 4,030
|
$ 94,409
| |
YoY Growth Rate:
|
4.4%
|
9.1%
| ||
CTS
|
$ 115,935
|
$ 455
|
$ 116,390
| |
YoY Growth Rate:
|
11.8%
|
12.2%
| ||
CSS
|
$ 63,610
|
$ 3,062
|
$ 66,672
| |
YoY Growth Rate:
|
59.3%
|
66.9%
| ||
Emerging Businesses
|
$ 269,924
|
$ 7,547
|
$ 277,471
| |
YoY Growth Rate:
|
17.3%
|
20.5%
| ||
Company (Consolidated)
|
$ 944,939
|
$ 48,577
|
$ 993,516
| |
YoY Growth Rate:
|
4.6%
|
9.9%
| ||
Operating Income
|
||||
Non-GAAP Operating Income
|
Foreign Exchange Impact
|
Constant Currency Operating Income
| ||
CMS
|
$ 45,307
|
$ 12,278
|
$ 57,585
| |
Operating Margin:
|
6.7%
|
8.0%
| ||
CGS
|
$ 4,957
|
$ 1,376
|
$ 6,333
| |
Operating Margin:
|
5.5%
|
6.7%
| ||
CTS
|
$ 9,047
|
$ (223)
|
$ 8,824
| |
Operating Margin:
|
7.8%
|
7.6%
| ||
CSS
|
$ 10,489
|
$ 393
|
$ 10,882
| |
Operating Margin:
|
16.5%
|
16.3%
| ||
Emerging Businesses
|
$ 24,493
|
$ 1,546
|
$ 26,039
| |
Operating Margin:
|
9.1%
|
9.4%
| ||
Company (Consolidated)
|
$ 69,800
|
$ 13,824
|
$ 83,624
| |
Operating Margin:
|
7.4%
|
8.4%
| ||
Segments Defined:
|
CMS (Customer Management Services), CGS (Customer Growth Services),
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CTS (Customer Technology Services), CSS (Customer Strategy Services)
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Emerging Businesses: CGS, CTS, and CSS
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Methodology:
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Foreign exchange fluctuations are calculated on a constant currency basis by translating the current year reported amounts using the prior year foreign exchange rate for each underlying currency
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Non-GAAP Operating Income:
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Adjusted for restructuring and impairment costs
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RELATED LINKS
http://www.teletech.com
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